Patients Rights & Responsibilities
- Our staff who are polite and courteous, are there to help you, but expect to be afforded the same courtesy in return.
- Tell us if you are unsure of the treatment or advice you are offered
- Only use the emergency service when absolutely necessary
- Request a home visit only when the patient is unable to attend the surgery through illness and infirmity
- For cancellations please inform us, as early as possible, if you cannot keep your appointment
- Inform us of any change of name, address or telephone number at your earliest opportunity
- Let us know how our service can be improved, via our suggestion box or in writing
- Remember that an appointment is for one person only
- Remember that emergency appointments are for acute, immediate problems only
- Have realistic expectations of the service
- We have a Zero Tolerance Policy here and will not tolerate rudeness or aggression to any staff member.